Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Alexander Lutsyuk
Sole proprietorship
Business designation: Arnika Plau
Dr. Alban Str. 24
19395 Plau am See
Germany
Email: shop@plau.shop
Phone: +4938735 954990 (AI phone assistant)
of your decision to withdraw from this contract by means of a clear statement, e.g. by email or letter.
You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of fourteen days has expired.
If you withdraw because you have changed your mind (ordinary withdrawal), you will bear the direct cost of returning the goods, provided this is legally permissible and you were informed of this before placing the order.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Damaged, defective or incorrectly delivered goods
If the goods arrive damaged, defective or incorrect, you must not bear the costs of resolving the issue. In that case we will cover the return shipping, replacement or other remedy costs required by applicable law.
Please contact us at shop@plau.shop so we can arrange the return or replacement with you.
Your statutory rights relating to defective goods remain unaffected.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (Section 312g(2) no. 1 German Civil Code – BGB).
The mere fact that products are made to order or produced as print-on-demand does not automatically exclude the right of withdrawal.
An exclusion applies only where the statutory requirements are met – in particular for clearly personalised products made to the customer’s individual specifications. In those cases we will expressly inform you before you place the order that no statutory right of withdrawal applies.
Otherwise the statutory right of withdrawal remains in place.
Model withdrawal form
If you wish to withdraw from the contract, you may complete this form and return it to us:
To:
Alexander Lutsyuk
Sole proprietorship
Business designation: Arnika Plau
Dr. Alban Str. 24
19395 Plau am See
Germany
Email: shop@plau.shop
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
_______________________________________________________
_______________________________________________________
Ordered on (*) / received on (*):
_______________________________________________________
Name of consumer(s):
_______________________________________________________
Address of consumer(s):
_______________________________________________________
_______________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
_______________________________________________________
Date:
_______________________________________________________
(*) Delete as appropriate.